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Contact / Join The Club

Shop Custom Phone Case

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Australia AUD $
New Zealand NZD $
United States USD $

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Frequently asked questions

Can I confirm my custom illustration before printing on the case?

Yes absolutely!

If you wish to see and confirm your illustration prior to your phone case being printed, please add on 'Confirm Design' prior to purchasing. This is an add on of $10.00

The illustration draft will be emailed to you. Once a confirmation email has been received from you, we will proceed with the order and printing of the phone case.

With this add on, you have the opportunity to request one change to your illustration or swap your chosen photo for a different one before approving your final design.

How many pets/people per phone case?

Our custom phone cases can feature up to 3 pets or 2 people per case.

For pet designs: You can include up to 3 pets, each with their own name.
If the pets are photographed together, they do need to be side-by-side closely together.
You can upload 3 seperate photos of each pet — there’s no need for them to be photographed together!

For people designs: You can feature up to 3 people on a single case.

Please note: Designs featuring 3 pets may be required to be printed in landscape orientation to ensure they are displayed clearly and in full detail.

If you have any queries regarding designs, please reach out to hello@musecove.com.au with your design attached.

Image guideline

Learn more about our image guidelines HERE

Where do you ship to?

We currently ship to Australia, New Zealand and America.

What are the shipping timeframes?

We will work quickly to ship your order as soon as possible.

As each design is carefully created for each individual order, please allow up to 2-3 days for production. Once posted, please allow up to 14 days to receive your custom item. Delivery times may vary depending on your location.

Once your order has shipped, you will receive an email with tracking.

What is your refund policy?

As each and every design is carefully designed and customised for each purchase, we are unable to issue returns and refunds.

If you are unhappy with your purchase, please reach out to us hello@musecove.com.au and we will do our very best to help out and rectify any concerns.

If you wish to add on 'Confirm Design' prior to purchasing, please select that at checkout to confirm you are 100% happy with the design prior to purchasing. This can be added on for $10.00.

How much does shipping cost?

Shipping is a standard $9.99.

FREE shipping for all orders $100.00 and over.

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